Refund policy
Refund Policy
Digital Products
All products in our store are digital downloads. Due to the nature of digital products, we cannot accept returns or refunds after you have gained access to the product.
Right of Withdrawal
Under EU law, you normally have a 14-day right of withdrawal. By agreeing to immediate access to our digital travel guide, you explicitly consent to the waiver of this right of withdrawal once you download the product or gain access to the content.
Exceptions
We do offer refunds in the following cases:
- You have made a duplicate payment for the same product
- There is a technical issue preventing you from accessing your download
- The product does not match the description on our website
Issues with your order?
If you experience technical problems downloading or opening your travel guide, please contact us within 7 days at createadventure.info@gmail.com. We're happy to help you resolve the issue.
Contact
For questions about this refund policy, you can contact us at:
- Email: createadventure.info@gmail.com
- Website: createadventure.net